How to get support

Email [email protected] and a person replies, usually within one working day, and within hours if something is blocking approvals. Include your organization name and, for a specific request, its ID from the request page.

Check status.withhuman.ai for current service status.

If you are on an enterprise contract with us, you have a dedicated representative reachable in a shared Slack/Teams channel, and a P0 paging link for blocking issues with a 30 minute response SLA. Both are in your onboarding pack; if you cannot find them, email support and we will resend them.

For the open protocol and the self-hosted edition, the documentation and GitHub are the fastest routes.

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